CSA OPTIONS & PROGRAMS

CSA The key feature is flexibility!  

Customer Support Agreements are customized to fit your business needs, your equipment and your applications. There are no pre-set requirements or specific services that you must agree to buy. Instead, we will analyze how you work, where you work and the extent of your service capabilities to determine the type of CSA that is right for you.

 

A number of payment options are also available to meet your business needs or cash flow concerns. 

Contact us today or call 1-800-EMPIRE-1 to learn more!

Preventive Maintenance

PM Preventive Maintenance (PM) Agreement 

Preventive maintenance is one of the most effective ways to keep operating costs under control. But equipment maintenance is just one of your responsibilities—and if not managed effectively, it can keep you away from other business functions. We can create an agreement that places responsibility for preventive maintenance with our experienced technicians. In our shop or on your job site, all services are performed to factory specifications.

  • Highly trained technicians inspect and maintain your equipment.
  • Written reports and analysis provide additional indicators that should be addressed to prevent costly repairs.
  • S•O•S sm Fluid Analysis maximizes equipment life by identifying potential concerns and abnormal wear.

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Total Maintenance and Repair Agreements

Excavator TMR Total Maintenance and Repair (TM&R) Agreements 

Depending on your existing resources, a Total Maintenance and Repair Agreement may be your best option for maximum productivity and cost savings. We can provide all maintenance and repair for a pre-set price, for a specified period of time. Repair management and planned component replacement are important elements of this option.

A TM&R Agreement can ensure that you achieve the longest possible equipment life at the lowest possible cost per hour of operation.

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Equipment Inspections Programs

Financing Equipment Inspections Programs 

Our trained technicians provide complete inspection programs using years of experience and the most advanced diagnostic tools. Inspections are performed at factory-recommended intervals, and written reports are provided to let you know what’s going on with your equipment and help you make more informed equipment management decisions.

 

Major Component Service Programs

MachineComponents Major Component Service Programs 

Choose a specific machine system—engine, hydraulics, drive train, transmission or undercarriage, for example—and focus expert attention on the repair and maintenance of these components. This expertise supplements your current resources and strengthens your overall maintenance and repair program.

 

Customized Agreements

SOSAgreement Customized Agreements 

A wide variety of options are available to ensure you receive the right CSA for your business needs. Here are just a few of the many choices:

  • Available Services Preventive Maintenance: Kits, filter & fluid changes, grease, lube
  • S·O·Ssm Fluid Analysis
  • Equipment Inspections (Visual & Technical)
  • Operator Training Consulting
  • Work Performed On-site or in our Service Facilities Minor Equipment Repairs
  • Rental/Lease Options to ensure Full Availability

Benefits of Coverage 

  • Parts Availability
  • Expedited Service Turnaround Time
  • 100% Genuine Cat Parts
  • Expert Technicians – Service & Consulting
  • Flexible Financing/Payment Options
  • Fixed Prices
  • We’ll handle all of the paperwork!

Request CSA Information

 * Full Name:   
 * Business Name:   
 Phone:   
 * Email Address:   
When are you planning to purchase?    
How many machines do you own or plan to purchase?         
What types of machines do you own or plan to buy?     
Please check any specific areas of concern or interest:        
                  


      

 
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