Customer Support Agreement FAQ's
CSAs Save You Money
Think about your current preventive maintenance practices and service needs, and consider who is best qualified to provide these services. Chances are Empire can provide service in a more timely, efficient and cost-effective manner. You save money, improve availability, and have more time to concentrate on other important aspects of your business.
Ask yourself these questions:
1. Is your machine always available when you need it?
Effective equipment management is critical for maximum machine productivity at minimum cost. If you don’t have the resources to make machine management a priority, consider using the experts at Empire.
2. Do you have a preventive maintenance program?
- Have you studied the recommendations in your Owners' Manual?
- Do you perform maintenance at all recommended intervals?
- Do you perform all of the recommended services?
A "no" answer to any of these questions probably means preventive maintenance is not getting priority attention. A CSA can ensure that all maintenance recommendations are followed.
3. Do you have a predictive maintenance program?
Knowing in advance that service will be needed allows you to schedule downtime and save money with before-failure repairs. Component repairs and/or overhauls can be accurately predicted and downtime can be scheduled at the most convenient times and at the lowest possible costs.
4. Are 20% or more of your repairs after-failure repairs?
Before-failure repairs often cost less than half of after-failure repairs. A CSA can maximize service life and minimize costs by scheduling repairs before a major failure occurs.
5. What are your per-machine ownership and operating costs?
Once you have calculated these costs you can make informed decisions about equipment replacement options. Considering the labor burden as well as your other overhead costs, a CSA may provide you with a lower operating cost, improved maintenance schedule and, in return, a higher resale value.
6. What percentage of your resources are spent on the following?
- Finding and training mechanics
- Repair tools, equipment and diagnostic tooling
- Environmental disposal fees
- Employee benefits
- Parts inventories
- Shop building upkeep, taxes, insurance, utilities
- Service and lube trucks
All of these factors impact your bottom line. A CSA can minimize these and other costs by placing a variety of service duties into the expert hands of dealer technicians.
Contact a Customer Service Representative today or call 1-800-EMPIRE-1 to learn more about CSAs.